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How To Order Medicaid Transportation


Choices Mental Health Counseling PLLC, at 7 Erie Avenue, Narrowsburg, New York, is an approved destination for Medicaid transportation.

To schedule Medicaid transportation, a Sullivan County recipient has three options:

  • Phone: 866-573-2148 or 855-360-3549
  • Fax: 315-475-8123
  • Website: medanswering.com *

Plan ahead!

Medicaid recipients in Sullivan County must call to request transportation between 7:00 AM and 6:00 PM, Monday to Friday. If you have a Saturday appointment, or on a weekday morning, you should call one of the above numbers three days before to arrange your ride. In some cases, rather than calling the above number, you may be able to book a ride on the website of Medical Answering Service.

When Ordering transportation through any of these avenues a recipient should be prepared with the following information:

  • Name
  • Birth date
  • Address
  • Contact Number
  • Reason for Transportation
  • Name of treatment provider that will be seen
  • Date and time of the appointment
  • Location you will be attending
  • Transportation vendor with whom you prefer to ride
  • Any other special instructions needed for the trip

Medicaid Transportation is only to be used to get to (and home from) healthcare appointments that are covered by NYS Medicaid or your Medicaid managed care plan. See this press release by the District Attorney of Sullivan County, August 7, 2018: Medicaid Transportation Fraud Is a Serious Felony Offense.

Forms that may be required for access to certain Medicaid transportation services can be found on this page.

* For information regarding access to the MAS website you can contact Medical Answering Services through one of the numbers listed above.